ST. LOUIS, January 5, 2024 /PRNewswire/ — In the midst of busy schedules and endless to-do lists, managing your health care just got easier with Mercy. Mercy's Consumer Experience and Technology team has created a user-friendly platform designed to make managing your health care easier. With just a tap on the screen, patients can book appointments, check-in online, see a virtual doctor, request prescription refills, access their electronic medical records, and more, all from the convenience of their device.
“Mercy's goal is to make health care as easy as possible and help patients get the care they need, when, where and how they need it.” joe kelly, Mercy's Director of Transformation. “We continually innovate and use the latest technology to make health care easier for consumers. For nearly 200 years, the Sisters of Mercy has strived for universal access to health care. “Innovation is in Mercy's DNA, and developing new technology is one of them.”We're thinking about ways we can continue that work. ”
In 2023, Mercy introduced several new technologies to simplify the consumer experience. Looking ahead, plans are underway to update the app with new features and walk-in specialty care options.
“Mercy is focused on creating a personalized and consistent user experience for people seeking care,” said Kristin Evert, Chief Experience Officer at Mercy. “Every decision we make is aimed at helping consumers access health care in a way that fits their preferences and fits their lifestyle.”
Here are 9 tech tips from Mercy for on-the-go care.
- Show mercy now: Mercy's digital navigation tools are available at: MercyNow.nethelps people choose the most appropriate and lowest-cost care options, whether digital, virtual or in-person.
- MyMercy app: Mercy is convenient app Easily manage healthcare for patients and their families in one place, with direct access to electronic medical records, appointment schedules, prescriptions, chat with doctors, bill payments, and more.
- Mercy Express Care: accessible via Mercy Now or MyMercy app, this digital health history service is ideal for mild conditions such as urinary tract infections and sinus infections, and allows patients to answer a series of questions about their symptoms. The interview is completely private. Your treatment plan will then be emailed to you. Live Mercy providers review and approve all treatment plans and also authorize prescriptions. If you need additional care, your provider will schedule a virtual visit or follow-up appointment.
- Toni: Mercy's virtual assistant, named “Toni,” provides secure, personalized service 24 hours a day, helping you schedule appointments, refill prescriptions, answer billing questions, and more. If someone wants to talk to a real person, Toni can seamlessly transfer while keeping track of what was discussed. This tool can be accessed from Mercy's. Website or MyMercy app.
- Orthopedic walk-in: Patients can schedule a walk-in appointment with an orthopedic surgeon at: marcy net.This service is currently available in the following locations st louis, springfield and joplinwith plans to expand to more than a dozen locations in the communities Mercy serves.
- Patient self-scheduling: MyMercy app Users can select a provider or doctor they have already seen and schedule an appointment at their convenience.This feature is also available in marcy net Collaborate with new or existing providers in primary care, pediatrics, obstetrics and gynecology, and other specialty practices.
- Fast pass: Patients with appointments will be placed on a “wait list” and will receive email or MyMercy notifications offering early appointment options, allowing them to receive imaging, primary care, and treatment services sooner.
- Electronic check-in: Online check-in, available up to 7 days before your reservation, is a time-saving service you can use online or online. MyMercy app, allowing patients to skip office paperwork. Uploading your insurance card, medical history, and symptoms will be securely and seamlessly integrated into your patient's electronic medical record.
- Self check-in: If patients did not have the opportunity to complete check-in prior to their appointment, they can do so right there at the self-check-in station. With the click of a button, medical teams can know when a patient has arrived.
Coming in 2024: Look out for the new MyMercy+ app with additional features, self-scheduling options, and an enhanced chatbot that answers questions and helps users navigate their healthcare 24/7.
About Mercy
mercyis one of the 20 largest health systems in the United States, has been named the top large system in the United States for outstanding patient experience by NRC Health, and is recognized for its nationally recognized quality of care and largest accountancy in the nation. One of the leading Bull Care organizations, serving millions of people annually. Mercy is a highly integrated, multi-state health system with more than 50 acute care and specialty (cardiac, pediatric, orthopedics, and rehabilitation) hospitals, convenient urgent care locations, imaging centers, and pharmacies. It contains. Mercy has more than 900 physician offices and outpatient facilities, more than 4,500 physicians and advanced practitioners, and more than 47,000 colleagues serving patients and families around the world. Masu. arkansas, Kansas, missouri and oklahoma. Mercy also operates clinics, outpatient services, and outreach activities. arkansas, louisiana, mississippi and texas.
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