DOVER — medical records for Garrison Women’s Health The patient was recently “subjected to unauthorized third-party activity,” according to information released Friday night. Wentworth Douglas Hospital.
For 4,158 patients, data such as appointment records and some personal health information cannot be restored, according to hospital spokesperson Adam Bagni. The hospital said there was “no evidence” that the information was viewed or obtained, citing a forensic investigation by Global Network Systems, which hosts the records on its servers as his provider of technical services for the hospital.
A statement from Garrison Women’s Health, part of Wentworth Health Partners and located at 770 Central Ave, said it “deeply regrets the concerns this incident may have raised and reassures our patients that we take this matter seriously. I want to assure you,” he said.
Global Network Systems could not be reached immediately for comment.
When were medical records lost?
Global Network Systems became aware of the issue on December 12, according to the hospital. Citing a survey, the technology company said that “certain information about patient care services provided by (Garrison Women’s Health) between April 29, 2022 and December 12, 2022 was not able to access the information. It was subject to unauthorized third party activity and there was no backup available.”
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What patient medical information cannot be restored?
The information that could not be recovered included “physician notes, visits and scheduling data entered or generated by the medical record system between April 29 and December 12, 2022,” the hospital said in a statement. It states that it is “unrecoverable due to corruption”. / backup problem. ”
According to the hospital, the impact of lost charts varies from patient to patient. Unrecoverable data also includes:
- Medical and/or treatment information (such as visits, procedures, tests, medical record numbers, diagnoses, medical history, genetic information, and various types of assessments, images, and results).
- Service coding, billing, and insurance/payment information.
- Scheduling information for upcoming appointments.
Do you have recovered data?
Some specific radiation and ultrasound applications have been restored, according to the hospital. From January 2 to 9, Garrison Women’s Health’s “electronic medical records system was restored through a backup containing data prior to April 28, 2022,” the announcement said.
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Were patients at Wentworth Douglas Hospital affected?
The outage did not affect Wentworth Douglas Hospital’s network or other parts of its core clinical system, the hospital said.
What resources are available to Garrison Women’s Health patients?
Patients with questions about appointments or clinical concerns should call Garrison Women’s Health with questions about scheduled appointments at 603-609-6295, Monday through Friday, 8:00 a.m. to 5:00 p.m. can. Patients with medical concerns outside of business hours may call (603) 742-0101.
Patients with questions about their medical record cases may call 1-833-896-7532 from 9:00 am to 9:00 pm weekdays, excluding holidays. According to Bagni, the “incident call center” is run by an outside company.
